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Frequently asked questions

To get an update on your order, please email us or fill out the form below. Please include your order number or your email you completed your purchase with and we'll be happy to provide you with an update!
There are about 50 pieces in each bag. Every single bag of Charlie's Chow is created by hand, so sometimes there may be a little less (or more) than 50. Each bag is also around 3.85oz
We ship with USPS and UPS and with the rising costs of postage, we do not offer free shipping at this time. Due to the nature of our product, there are no returns. But if you're not 100% satisfied with your order, contact our support with the information above so we can make it right. :)
Due to our product containing chocolate, we recommend keeping in a cool or room temperature environment. All orders are shipped in a bubble poly mailer or a box, which we have never had any major concerns with chocolate melting during shipping.
Our recipe for Charlie's Chow is Gluten-Free (Although not yet officially certified). Our product and facility also do NOT contain nuts - we prevent cross-contamination.

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