Contact & frequently asked questions
Questions?
We’ve got answers.
Start with the quick answers below. If you still need us, send a message and it’ll reach the right person on the Charlie’s Chow team.
The quick answers
Before you hit send.
We’ve gathered the questions customers ask most. Product labels remain the best source for current ingredient and allergen information.
Orders & shipping
When will my order ship?
Orders typically leave our Fargo facility within 1–3 business days. Transit time begins after the carrier receives the package.
Which carriers do you use?
Orders may ship by USPS, UPS, or FedEx. The carrier used depends on the destination, package, and available service.
How do I track my order?
When your order ships, tracking is sent to the email address used at checkout. Check your spam or promotions folder if you do not see it.
Do you offer free shipping?
Yes. Standard shipping is free on qualifying orders of $49 or more.
Product & ingredients
What is Charlie’s Chow?
Charlie’s Chow is a dessert-inspired crispy rice snack coated in rich chocolate and finished for bold flavor with less messy residue on your fingers.
How should I store it?
Keep sealed pouches in a cool, dry place away from direct sunlight and heat. Reseal the pouch after opening.
Where can I find ingredients and allergen information?
Ingredients vary by flavor. Always use the ingredient and allergen statement printed on the pouch as the most current source.
How many flavors are available?
The lineup includes Brownie Truffle, Peanut Butter Cup, Red Velvet, Cotton Candy, Key Lime Pie, Banana Split, and Orange Creamsicle.
Returns & replacements
Can I return a food order?
Because Charlie’s Chow is a food product, returns are not accepted. If an order arrives lost or damaged, contact us so the team can review a replacement.
What should I send if my order is damaged?
Include your order number, the email used at checkout, a short description, and clear photos of the shipping box and affected product.
My package says delivered, but I cannot find it. What now?
Check the delivery location, household members, neighbors, and the carrier’s tracking details first. If it is still missing, send us the order number and tracking information.
Retail, wholesale & gifting
Where can I buy Charlie’s Chow in person?
Use our Find in Stores page to see featured retail partners. Availability can vary, so call the store before making a special trip.
How can my store carry Charlie’s Chow?
Visit the Wholesale page for product details, case information, merchandising fit, and the buyer inquiry form.
Can I place a larger gifting or event order?
Yes. Use the contact form below and choose Gifting or bulk order. Include the quantity, destination, delivery date, and assortment preferences.
Can I request Charlie’s Chow at my local store?
Absolutely. Send us the store name, city, state, and any buyer contact you have.
Still need us?
Send us a note.
For faster help with an order, include your order number and the email used at checkout. For damaged items, mention that you have photos ready.
Retailer or distributor? Use the wholesale page
While you’re here