To get an update on your order, please text or email us with the information above. Please include your order number or your email you completed your purchase with and we'll be happy to provide you with an update!
At this time you cannot order a single bag of Charlie's Chow, our minimum order quantity is 5. Reason being, we’re trying to help you out - you’d be mad at yourself for being out of snacks after eating your only bag in one sitting. Plus, logistically sending 1 bag is a nightmare.
We ship with USPS and UPS and with the rising costs of postage, we do not offer free shipping at this time. Due to the nature of our product, there are no returns. But if you're not 100% satisfied with your order, contact our support with the information above so we can make it right. :)
Due to our product containing chocolate, we recommend keeping in a cool or room temperature environment. All orders are shipped in a bubble poly mailer or a box, which we have never had any major concerns with chocolate melting during shipping.